Shipping & Delivery Policy – Heartistics
At Heartistics, we ensure that every handmade product is packed with care and delivered safely to your doorstep.
1. Shipping Locations
We currently ship across India using India Post and other reliable courier partners.
2. Order Processing Time
Orders are usually processed within 2–4 business days.
Custom or personalized orders may take 3–7 business days depending on the design and work involved.
You will be notified once your order is dispatched.
3. Delivery Time
Estimated delivery time: 5–10 business days after dispatch.
Delivery time may vary depending on:
Your location
Courier service
Weather conditions
Festival or holiday delays
We are not responsible for delays caused by courier companies or unforeseen circumstances.
4. Shipping Charges
Shipping charges (if applicable) will be mentioned clearly at checkout.
Any promotional free shipping offers will be applied as per the active terms.
5. Packaging
All products are carefully packed to prevent damage during transit.
We use secure and protective packaging for fragile handmade items.
6. Tracking Information
Once your order is shipped:
You will receive tracking details via email or WhatsApp (if provided).
You can track your order using the courier partner’s website.
7. Delivery Responsibility
Please ensure your shipping address and contact details are correct while placing the order.
Heartistics is not responsible for:
Delivery delays due to incorrect address
Failed delivery attempts caused by customer unavailability
8. Damaged or Lost Packages
If your product arrives damaged, contact us within 24 hours of delivery with:
Order ID
Clear photos of the product
Unboxing video (if available)
If your package is lost in transit, we will coordinate with the courier partner to resolve the issue.
9. International Shipping
Currently, we do not offer international shipping.
11. Contact Information
For any questions, support, or custom order inquiries, contact us:
📧 Email: heartistic1113@gmail.com
📸 Instagram: heartistics1113