Heartistic

Cancellation & Return Policy – Heartistics

At Heartistics, every product is handcrafted with care. Since many of our items are made to order and personalized, we follow a limited and transparent cancellation and return policy.

Please read carefully before placing your order.


1. Order Cancellation

  • Non-custom orders can be cancelled within 6 hours of placing the order.

  • To cancel, please contact us immediately at:
    📧 heartistic1113@gmail.com
    or via Instagram: 📸 @heartistics1113__

  • After 6 hours, cancellations will not be accepted as the order enters processing.


2. Custom & Personalized Orders

All custom or personalized products (such as custom keychains, wedding hoops, mugs, etc.) are:

  • Non-cancellable once production has started

  • Non-returnable

  • Non-refundable

This is because these items are made specially according to your preferences.


3. Returns

We do not accept returns for:

  • Change of mind

  • Color or design preference issues

  • Minor variations in shade, texture, or finish (natural in handmade products)

  • Damage caused after delivery

Returns are accepted only if:

  • You received the wrong product

  • The product arrived damaged


4. Return Request Process

If you receive a wrong or damaged product:

  • Contact us within 24 hours of delivery

  • Share:

    • Your Order ID

    • Clear photos of the product

    • Unboxing video (if available)

Email us at:
📧 heartistic1113@gmail.com

Requests made after 24 hours will not be accepted.


5. Replacement or Refund

After verification:

  • We will offer a replacement of the same product

  • If replacement is not possible, a refund or store credit may be issued

Refunds are processed within 5–7 working days to the original payment method.


6. Shipping Charges

  • Shipping charges are non-refundable.

  • In approved cases, return shipping instructions will be shared by our team.


7. Important Note

As all Heartistics products are handmade:

  • Slight differences in color, shape, or texture are normal

  • These variations are not considered defects

They make every piece unique and special.


11. Contact Information

For any questions, support, or custom order inquiries, contact us:

📧 Email: heartistic1113@gmail.com
📸 Instagram: heartistics1113

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