Cancellation & Return Policy – Heartistics
At Heartistics, every product is handcrafted with care. Since many of our items are made to order and personalized, we follow a limited and transparent cancellation and return policy.
Please read carefully before placing your order.
1. Order Cancellation
Non-custom orders can be cancelled within 6 hours of placing the order.
To cancel, please contact us immediately at:
📧 heartistic1113@gmail.com
or via Instagram: 📸 @heartistics1113__After 6 hours, cancellations will not be accepted as the order enters processing.
2. Custom & Personalized Orders
All custom or personalized products (such as custom keychains, wedding hoops, mugs, etc.) are:
Non-cancellable once production has started
Non-returnable
Non-refundable
This is because these items are made specially according to your preferences.
3. Returns
We do not accept returns for:
Change of mind
Color or design preference issues
Minor variations in shade, texture, or finish (natural in handmade products)
Damage caused after delivery
Returns are accepted only if:
You received the wrong product
The product arrived damaged
4. Return Request Process
If you receive a wrong or damaged product:
Contact us within 24 hours of delivery
Share:
Your Order ID
Clear photos of the product
Unboxing video (if available)
Email us at:
📧 heartistic1113@gmail.com
Requests made after 24 hours will not be accepted.
5. Replacement or Refund
After verification:
We will offer a replacement of the same product
If replacement is not possible, a refund or store credit may be issued
Refunds are processed within 5–7 working days to the original payment method.
6. Shipping Charges
Shipping charges are non-refundable.
In approved cases, return shipping instructions will be shared by our team.
7. Important Note
As all Heartistics products are handmade:
Slight differences in color, shape, or texture are normal
These variations are not considered defects
They make every piece unique and special.
11. Contact Information
For any questions, support, or custom order inquiries, contact us:
📧 Email: heartistic1113@gmail.com
📸 Instagram: heartistics1113