Exchange & Return Policy – Heartistics
At Heartistics, every product is handmade with love and care. Since our items are handcrafted and often customized, we follow a limited exchange and return policy.
Please read carefully before placing your order.
1. No Return / No Exchange on Handmade & Custom Products
As our products are:
Handmade
Often personalized
Made to order
We do not accept returns or exchanges for:
Change of mind
Color preference differences
Minor variations in design, texture, or shade
Damage caused after delivery
These small variations are natural in handmade art and make each piece unique.
2. When Exchange or Return Is Accepted
We only accept exchange or return if:
You received a wrong product
The product is damaged during transit
In such cases, you must contact us within 24 hours of delivery with:
Clear photos of the product
Your Order ID
Unboxing video (if available, it helps in faster approval)
Contact us at:
📧 heartistic1113@gmail.com
3. Replacement Process
Once your request is approved:
We will arrange a replacement of the same product
If replacement is not possible, a refund or store credit may be provided
4. Refund Policy
Refunds are applicable only in valid cases:
Wrong item sent
Product damaged in shipping
Refunds will be processed to the original payment method within 5–7 working days after approval.
5. Custom Orders
All customized or personalized orders are:
Non-returnable
Non-exchangeable
Non-refundable
Once production starts, cancellation or modification is not possible.
6. Shipping Charges
Shipping charges (if any) are non-refundable.
In approved cases, return shipping will be guided by our team.
11. Contact Information
For any questions, support, or custom order inquiries, contact us:
📧 Email: heartistic1113@gmail.com
📸 Instagram: heartistics1113